Website Maintenance
Our professional and affordable Website Maintenance and management packages offer peace-of-mind for clients who require frequent updates to website content and regular website visitor reporting and analysis. Our friendly, experienced and helpful teams are here to help you make the most of your website.
We offer Website Maintenance and management programs that are professional and affordable, and that take care of all your web support needs. We work with you to ensure that your business website (or group of websites) provide a real and measurable return on investment. Whether your business is a multi national, or a small to medium size enterprise, we can tailor a Website Maintenance package to suit your requirements, and your budget.
To ensure that your website is doing a good job you must:
- make sure that all contents are updated;
- check and fix any kind of functional issues; and
- regularly measure and analyze the statistics, and use the information to improve and maximize performance.
Even if we did not design and build your website, we can manage, improve and maintain your website(s) efficiently and cost-effectively.
What can I use my support time for?
Your support time can be used for consultation, or for any of our services. Current clients use contract time for tasks such as; content updating, adding new pages, meetings, or telephone support and consultancy.
What can Website Maintain do in one hour?
Experienced and specialist knowledge means we work quickly and efficiently. As a rough guide, text changes on an existing web page might take between 5 and 15 minutes, adding a new page to your site might take between 45 and 60 minutes.
When we receive a request from you, we will tell you how long it will take to complete the job, and proceed when authorized by you.
If I sign up for a Maintenance contract, how does it work?
When you sign up, we will assign you an Account Manager, who will look after you. You can give new support requests to your Account Manager on +880-02-9861858 or by emailing. Our office hours are 9am to 5pm, Monday to Friday.
What if I use more than my contracted hours in a month?
If you use more than your contracted hours in a particular month, any further support requirements will be quoted for separately. We will advise you before you go over the allotted hours and ensure that we get the go-ahead from you before carrying out any work that will incur additional costs.
What if I don’t use all my hours in a particular month?
If you do not use all your support hours in a particular month you can ‘carry forward’ the equivalent of 1 months support time to the next month. For example if your contract gives you 5 hours of support time per month, the maximum amount of unused support time you can carry forward is 5 hours. If you find that you are consistently requiring less hours than your contract states, we will be happy to revise your contract to meet your needs more closely.
Is there a minimum contract length?
The minimum contract term is 6 months. Contracts are payable in advance via a monthly standard order.
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